Valmet
Valmet is a global developer and supplier of process technologies, automation systems, and services for the pulp, paper, energy, and other process industries. The company provides equipment, industrial automation, and lifecycle services that help mills and plants improve production efficiency, reliability, and environmental performance. Valmet primarily serves industrial customers worldwide through capital equipment sales, automation solutions, and long-term service and maintenance contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $5.4B
- Employees
- 19,000
- Founded
- 2013
- Headquarters
- Espoo, Finland
What 8 Arbolus experts think of Valmet
NPS values range from 6 to 10, with the average sentiment consistently in the Promoter/Passive range. 60% of respondents provided an NPS of 8 or higher. Renewal Intent is strong among high and mid spenders—75% indicate intent to renew where provided. The majority are in the MoreThan1Year implementation stage, signaling stable, mature deployments. Main sentiment drivers are reliability, longevity, and satisfaction among large-scale users.Overall Customer Sentiment: Positive
Who reviewed Valmet
- C-Suite 88% (7)
- Director 12% (1)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
+2 over 4 months- Feb 6
- Apr 6
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 9/10 Average score from customers not renewing
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