YES
YES (Youth Educational Services) is a healthcare staffing and services organization that operates under the Boomerang Healthcare brand, providing applied behavior analysis (ABA) therapy and related behavioral health services to children and families, primarily those with autism spectrum disorder. The company works with payers and school systems to deliver in‑home, clinic‑based, and community‑based therapy programs. Revenue is generated through reimbursed clinical services and contracted programs.
- Healthcare Software & Services
- TechEnabledServices
- IT Consulting & Implementation
- Revenue
- $80.0M
- Employees
- 800
- Founded
- 2015
- Headquarters
- San Jose, United States of America
What 6 Arbolus experts think of YES
NPS distribution for YES is notably strong, with four out of five respondents assigning NPS of 8 or higher. Renewal intent is positive among 60% of customers, exclusively within mid and high spend brackets, while lower spenders register as 'Not Sure' about renewal. Stickiness reveals most customers are within their first year or in the pilot phase. The primary sentiment themes include high satisfaction among organizations with significant investment and potential retention risks among lower spenders and newer users.Overall Customer Sentiment: Positive
Who reviewed YES
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jul 8
- Jan 9
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 8/10 Average score from customers who will renew
- 9.5/10 Average score from undecided customers
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