Zoox
Zoox is an autonomous vehicle company developing purpose-built, fully self-driving robotaxis and the software stack that powers them. It designs and manufactures electric, bidirectional vehicles and an accompanying ride-hailing service aimed at urban mobility, generating revenue through transportation services rather than vehicle sales. Zoox primarily serves consumers in dense metropolitan areas and partners with its parent company Amazon for logistics-related applications.
- IoT & Edge Platforms
- MLOps & ML Platforms
- Revenue
- $150.0M
- Employees
- 2,500
- Founded
- 2014
- Headquarters
- Foster City, United States of America
What 7 Arbolus experts think of Zoox
NPS scores are centered in the positive range with three 9s, a 7, a 5, and two 4s. The high-spend customer is a strong promoter with high renewal intent. Most users are in advanced implementation, reflecting deeper platform integration. Renewal uncertainty is limited to low spenders. Sentiment is broadly positive, with the strongest driver being successful long-term implementations and high value perception.Positive
Who reviewed Zoox
- C-Suite 83% (6)
- Director 17% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
-2 over 4 months- Dec 9
- Jun 8
- Aug 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
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