Alcon
Alcon is a global eye care company that develops, manufactures, and markets surgical equipment, contact lenses, and ocular health products for ophthalmologists, optometrists, and consumers. Its portfolio includes devices and consumables for cataract and refractive surgery, as well as vision care products such as contact lenses and lens care solutions sold through eye care professionals and retail channels. The company generates revenue through the sale of these medical devices, consumables, and vision care products worldwide.
- Revenue
- $9.2B
- Employees
- 25,000
- Founded
- 1945
- Headquarters
- Fribourg, Switzerland
What 21 Arbolus experts think of Alcon
NPS scores are predominantly positive, with 8 out of 13 respondents rating 8 or above. Renewal intent is mixed, with some uncertainty, especially among influencers with large spend. Most users report being in the MoreThan1Year implementation stage, indicating mature adoption and ecosystem stickiness. Positive feedback centers on product breadth, reliability, and innovation, while reservations focus on premium pricing and switching complexity.Overall Customer Sentiment: Positive
Who reviewed Alcon
- C-Suite 50% (11)
- Director 22% (5)
- Manager 28% (6)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Alcon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 21 scored reviews- Promoters 12
- Passives 6
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 9
- May 8
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Praised
- Innovation in AI and Analytics
- Expansion of Digital Ecosystem
- Global Standardization and Training
- Innovation and R&D Investment
Criticised
- Premium Pricing
- Switching Costs and Vendor Dependence
- Integration and Interoperability Concerns
- Slow Integration or Innovation Pace
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Report
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