Alphatec Spine

atecspine.com · Carlsbad, United States of America

Alphatec Spine (ATEC) is a medical technology company that designs, develops, and markets spinal fusion and related surgical solutions for the treatment of spinal disorders. It sells implants, instrumentation, and enabling technologies to hospitals and surgeons, primarily in the United States, through a direct sales force and distributor network. The company generates revenue from the sale of its spinal hardware, biologics, and surgical systems used in spine procedures.

Revenue
$540.0M
Employees
900
Founded
1990
Headquarters
Carlsbad, United States of America

What 17 Arbolus experts think of Alphatec Spine

NPS distribution is highly favorable, with 65% of respondents scoring 9 or 10 and only a minor share in the detractor range (NPS ≤ 6). Renewal intent is explicitly positive among high-spend accounts and influential users, while most other users do not provide renewal data but remain in advanced implementation stages. Over 80% of customers report implementation maturity beyond 1 year, reflecting strong stickiness. Key themes are long-tenure satisfaction, positive clinical and supply chain feedback, and negligible mention of competitor displacement. Overall Customer Sentiment: Positive

Who reviewed Alphatec Spine

Total customers 17 16 current · 1 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 88% (15)
  • Director 12% (2)
Other Generalist C-Suite NPS 10
Other Partner C-Suite NPS 9
Other Generalist C-Suite NPS 10

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Sentiment

41 Net Promoter Score, from 17 scored reviews
  • Promoters 11
  • Passives 2
  • Detractors 4

Cumulative NPS by month

+1 over 3 months
  • Mar 8
  • Apr 8
  • May 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 7/10 Average score from customers who will renew

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