Arc'teryx

arcteryx.com · North Vancouver, Canada

Arc'teryx is an outdoor apparel and equipment company that designs, manufactures, and sells technical clothing, outerwear, and gear for activities such as climbing, skiing, and hiking. It serves consumers globally through branded retail stores, e-commerce, and wholesale partners, with a focus on premium performance products. The company generates revenue from sales of jackets, base layers, packs, and related accessories.

Revenue
$1.2B
Employees
3,500
Founded
1989
Headquarters
North Vancouver, Canada

What 7 Arbolus experts think of Arc'teryx

NPS scores are extremely strong, with 71.4% of respondents rating Arc'teryx a 10 and 28.6% rating it a 9. All customers have been implemented for more than 1 year, indicating high stickiness and satisfaction. Where renewal intent is declared, it is strongly positive. These patterns suggest a high degree of customer loyalty and successful long-term adoption.Overall Customer Sentiment: Positive

Who reviewed Arc'teryx

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 100% (7)
Generalist Manager C-Suite NPS 9 Will renew
Operations Manager Not specified NPS 9
Revenue Partner C-Suite NPS 10

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Sentiment

100 Net Promoter Score, from 7 scored reviews
  • Promoters 7
  • Passives 0
  • Detractors 0

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • 9/10 Average score from customers who will renew

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