Alert Media
AlertMedia provides a cloud-based emergency communication and threat intelligence platform that helps organizations monitor global threats, communicate with employees across channels, and coordinate response during critical events. Its software is used by enterprises, healthcare systems, schools, and other institutions to send mass notifications, two-way alerts, and status checks via SMS, voice, email, and mobile apps. The company generates revenue through subscription licensing of its SaaS platform and related services.
- Security Operations (SIEM/SOAR)
- Workflow Automation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2013
- Headquarters
- Austin, United States of America
What 14 Arbolus experts think of Alert Media
The NPS distribution is skewed positively, with more than 85% of responses at 8 or above and a cluster around 9, indicating strong customer satisfaction. Renewal intent is mixed, with several users expressing uncertainty despite high NPS, reflecting concerns around cost, integration, and evolving requirements. Implementation stickiness is high among users with more than one year experience; almost all expert respondents are long-term users, though a few express intent to switch or non-renewal due to specific operational needs. Key feedback themes include ease of deployment, integration strengths, and reliability during emergencies, but some report gaps in analytics, reporting, and pricing predictability.Overall Customer Sentiment: Positive
Who reviewed Alert Media
- C-Suite 79% (11)
- Director 21% (3)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Alert Media.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- Feb 8
- Mar 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Ease of Integration
- Reliable During Critical Events
- User-Friendly and Scalable
- Broader Integrations
Criticised
- Reporting Limitations
- Integration and Scalability Gaps
- Granularity and Cost Concerns
- Infrastructure & Technology Advancements
What customers say
Renewal intent
Plan to renew 31%Plan to renew, by seniority
- 20% 10 answers
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
Top alternatives
Most weighed by Alert Media customers
Report
More in Workplace & Productivity and Security & Compliance
Other companies in both categories with a customer report.
For people who use Alert Media
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