Arm
Arm is a semiconductor and software design company that develops low-power processor architectures and related IP used in smartphones, embedded systems, data centers, automotive, and IoT devices. It licenses its CPU, GPU, and system IP designs, along with development tools and software, to chip manufacturers and device makers worldwide, earning revenue through licensing fees and per-unit royalties. The company serves semiconductor vendors, OEMs, and technology companies that integrate Arm-based designs into their products.
- Cloud Infrastructure & Hosting
- IoT & Edge Platforms
- MLOps & ML Platforms
- Revenue
- $3.2B
- Employees
- 7,500
- Founded
- 1990
- Headquarters
- Cambridge, United Kingdom
What 11 Arbolus experts think of Arm
NPS scores cluster between 7 and 10 with majority above 8, indicating generally positive sentiment. High NPS (9–10) aligns with customers having >1 year implementation and strong renewal intent. Notably, some NotSure renewal intent responses indicate a need for ongoing engagement, especially among Influencers. Stickiness is high: most customers report implementation duration above one year. Key themes include reliability, ecosystem strength, and high satisfaction amongst large enterprise users.Overall Customer Sentiment: Positive
Who reviewed Arm
- C-Suite 55% (6)
- Director 45% (5)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 6
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Dec 7
- Jan 7
- Feb 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 67% 3 answers
- 25% 4 answers
- 7.7/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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