Block
Block is a blockchain infrastructure company that develops and operates decentralized protocols and tools, including the Mina Protocol, to enable lightweight, privacy-preserving smart contracts and applications. It serves Web3 developers, enterprises, and ecosystem partners by providing core protocol development, tooling, and ecosystem support funded through token economics, grants, and strategic partnerships. The company focuses on advancing zero-knowledge technology and scalable blockchain infrastructure.
- Blockchain & Cryptocurrency Software
- MLOps & ML Platforms
- Cloud Infrastructure & Hosting
- Revenue
- $8.0M
- Employees
- 120
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 30 Arbolus experts think of Block
The NPS distribution skews positive: 35% of experts provide scores of 9 or 10, and 45% provide scores of 7 or 8. Renewal intent is mixed, with 20% certain of renewal, 30% not renewing, and 50% uncertain. Stickiness is strongest among those implemented for over one year, nearly all of whom are promoters. Detractors are largely found among pilot or offboarding stages. Key themes include higher loyalty from long-term customers and risk of churn among recent or pilot-stage users.Overall Customer Sentiment: Positive
Who reviewed Block
- C-Suite 73% (22)
- Director 13% (4)
- Manager 13% (4)
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Sentiment
16 Net Promoter Score, from 30 scored reviews- Promoters 13
- Passives 9
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 18%Plan to renew, by seniority
- 25% 8 answers
- 0% 3 answers
- 7.5/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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