Arbolus Intelligence

Bonitasoft

bonitasoft.com · Grenoble, France

Bonitasoft is an open-source business process management (BPM) and workflow automation software company that provides the Bonita platform for designing, automating, and optimizing business processes and applications. It serves mid-sized and large enterprises, systems integrators, and IT teams across industries, generating revenue through commercial subscriptions, support, and professional services around its open-source offering.

  • Workflow Automation
  • Business Process Management
  • No-Code & Low-Code Platforms
Listed in
Revenue
$20.0M
Employees
150
Founded
2009
Headquarters
Grenoble, France

What 20 Arbolus experts think of Bonitasoft

NPS scores are highly favorable, with 70% of experts rating 8–10. Renewal intent is strong, particularly among high spenders and long-term users. Most customers report high stickiness, with many in the more-than-one-year stage and notable workflow adoption. Feedback themes include seamless workflow automation, strong vendor support, and measurable productivity gains. Minority concerns relate to learning curve and UI intuitiveness.Overall Customer Sentiment: Positive

Who reviewed Bonitasoft

Total customers 20 19 current · 1 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 50% (10)
  • Director 28% (6)
  • Manager 22% (4)
Strategy Leader Director NPS 5 Not renewing Submitted Mar 2026
Product Leader Manager NPS 8 Submitted Jul 2026
Operations Leader C-Suite NPS 8 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 17 customers.

Everything 20 customers told us about Bonitasoft.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

15 Net Promoter Score, from 20 scored reviews
  • Promoters 7
  • Passives 9
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 18 across 5 companies.

Praised

  • Responsive and Collaborative Support
  • Integration and Open Architecture
  • Dramatic Process Efficiency
  • Faster Deployment and Integration

Criticised

  • Steep Learning Curve
  • User Interface Could Improve
  • Limited Native AI Capabilities
  • Cost and Speed of Deployment

What customers say

Responsive and Collaborative Support
“I’ve benefited from 24-7 vendor support that is prompt and collaborative, with support managers educating our team and providing proactive updates.”
Integration and Open Architecture
“I selected Bonita for its open architecture, ease of integration, and availability of community editions for testing, which let us start small and scale with confidence.”
Dramatic Process Efficiency
“I’ve seen onboarding or offboarding processes reduced from 30 hours to less than an hour, cutting manual intervention and audit exposure significantly.”

Renewal intent

Plan to renew 55%
  • Will renew 6
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 50% 4 answers
  • Manager 0% 2 answers
  • Not specified 100% 1 answer
  • 8.2/10 Average score from customers who will renew
  • 9.3/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Bonitasoft customers

Report

Customer Report - Sep 2026 Sep 2026 20 + 0

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