Nintex

nintex.com · Bellevue, United States of America

Nintex is a software company that provides a low-code process automation and workflow platform used by enterprises to design, automate, and optimize business processes across systems like Microsoft, Salesforce, and other line-of-business applications. Its products include workflow automation, document generation, e-signature, and process mapping tools sold on a subscription basis to organizations in industries such as financial services, manufacturing, government, and healthcare. Nintex generates revenue through cloud and on-premises software licenses, subscriptions, and related services and support.

  • Workflow Automation
  • No-Code & Low-Code Platforms
  • Business Process Management
Revenue
$260.0M
Employees
900
Founded
2006
Headquarters
Bellevue, United States of America

What 24 Arbolus experts think of Nintex

NPS scores cluster strongly in the positive (7–10) band with 84% of responses rated at 7 or higher, and multiple experts awarding a 9 or 10. Renewal intent is high among high spenders and influencers, though some mid/low spenders and legacy users express moderate concerns around integration with non-Microsoft legacy systems and evolving cost models. Stickiness is robust for process automation use cases in enterprise settings, with multiple organizations noting plans to expand usage and spend. Negative sentiment is associated with unpredictable licensing, reporting limitations, and integration gaps with legacy systems. Overall, sentiment is positive with qualified caution in areas of legacy integration and cost evolution.Overall Customer Sentiment: Positive

Who reviewed Nintex

Total customers 24 22 current · 2 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 64% (15)
  • Director 27% (6)
  • Manager 9% (2)
Engineering Generalist C-Suite NPS 9 Will renew
Strategy Leader C-Suite NPS 10 Will renew
Strategy Partner C-Suite NPS 10 Will renew

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about Nintex.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

41 Net Promoter Score, from 24 scored reviews
  • Promoters 12
  • Passives 10
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 36 across 7 companies.

Praised

  • Broader Adoption Across Departments
  • Enhanced Integration with Third-Party Systems
  • AI and Automation Expansion
  • Proactive Customer Support

Criticised

  • Licensing and Cost Predictability
  • Performance and Customization Gaps
  • Legacy System Integration
  • Licensing Model and Forced Upgrades

What customers say

Proactive Customer Support
“The customer support and product managers are receptive to feedback, incorporating requested features, which increases our confidence in the roadmap.”
Ease of Use and UI/UX
“I recommend Nintex because the UI is very easy for business users, with solid integration for Microsoft 365 and basic auditing that works well for non-technical stakeholders.”
Rapid Workflow Automation
“Nintex lets us quickly build workflows, forms, and document automation, improving staff efficiency and reducing manual work throughout the organization.”

Renewal intent

Plan to renew 74%
  • Will renew 14
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 69% 13 answers
  • Director 100% 4 answers
  • Manager 50% 2 answers
  • 8.7/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

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