Nitro, Inc.
Nitro, Inc. provides document productivity and e-signature software that enables businesses to create, edit, share, and securely sign PDF documents. Its platform is used by organizations of all sizes to digitize document workflows, improve collaboration, and reduce reliance on paper-based processes. Nitro generates revenue through subscriptions and licenses to its cloud-based and desktop products, along with related support and services.
- Document Management & E-signature
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2005
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Nitro, Inc.
NPS scores are tightly clustered around 7–9, with no detractors and several passive scores, indicating moderate-to-positive sentiment. Renewal intent is split: half of Influencers are not planning to renew, while others remain committed; Users largely do not report renewal opinions. Over 70% of customers report using Nitro for more than one year, indicating strong platform stickiness even among those unsure about renewal. The key theme from quantitative data is long-term, moderately positive engagement, with renewal risks among IT Influencers offset by overall steady use.Overall Customer Sentiment: Positive
Who reviewed Nitro, Inc.
- C-Suite 42% (5)
- Director 42% (5)
- Manager 17% (2)
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Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 8
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Feb 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 23 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 6.5/10 Average score from customers not renewing
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