Ashfield, part of UDG Healthcare (now Inizio)
Inizio is a global healthcare services company that provides commercialization, medical affairs, consulting, and communications services to pharmaceutical, biotech, and other life sciences organizations, helping them bring therapies to market and engage healthcare professionals and patients. It generates revenue through fee-based professional services, outsourced commercial teams, and strategic advisory engagements across the drug lifecycle.
- IT Consulting & Implementation
- Revenue
- $2.0B
- Employees
- 10,000
- Founded
- 2022
- Headquarters
- Londonderry County Borough, United Kingdom
What 45 Arbolus experts think of Ashfield, part of UDG Healthcare (now Inizio)
NPS scores show a weighted average around 7.7, with 25% Promoters (NPS 9-10), 60% Passives (NPS 7-8), and 15% Detractors (NPS 0-6). Renewal intent is strongly positive among high spenders and long-term users, though uncertainty is higher among newer customers and those in lower spend brackets. Stickiness is high, as most are in the MoreThan1Year implementation stage. The main themes are strong satisfaction among large, long-term customers and some ambivalence among lower spenders and recent adopters.Overall Customer Sentiment: Positive
Who reviewed Ashfield, part of UDG Healthcare (now Inizio)
- C-Suite 53% (24)
- Director 40% (18)
- Manager 7% (3)
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Sentiment
13 Net Promoter Score, from 45 scored reviews- Promoters 15
- Passives 21
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 33% 9 answers
- 50% 8 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
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