Bio-Rad Laboratories
Bio-Rad Laboratories is a life science research and clinical diagnostics company that develops, manufactures, and sells instruments, reagents, consumables, and software used by laboratories in healthcare, pharmaceutical, academic, and industrial settings. Its products support applications such as PCR, cell biology, protein analysis, and blood typing, and it generates revenue primarily through equipment sales and recurring consumable and reagent sales. The company serves hospitals, reference labs, biotech and pharma companies, and research institutions worldwide through a direct sales force and distributor network.
- Revenue
- $2.9B
- Employees
- 8,500
- Founded
- 1952
- Headquarters
- Hercules, United States of America
What 7 Arbolus experts think of Bio-Rad Laboratories
NPS distribution is positive, with 71% of scores at 8 or higher and only one detractor. Renewal intent is generally positive but mixed, as 50% of respondents with known data indicated intent to renew, 25% were unsure, and 25% opted not to renew. Most users are in post-implementation, with 86% at more than one year and one customer in offboarding. The main data-driven themes are high satisfaction and significant stickiness among leading pharma/life science users, contrasted by moderate churn risk in healthcare provider roles.Overall Customer Sentiment: Positive
Who reviewed Bio-Rad Laboratories
- C-Suite 43% (3)
- Director 14% (1)
- Manager 43% (3)
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jul 8
- Sep 6
- Mar 7
- May 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 2 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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