Brainlab
Brainlab is a medical technology company that develops software-driven systems for image-guided surgery, radiosurgery, and digital operating rooms used by hospitals and clinics worldwide. Its products support neurosurgery, oncology, orthopedics, and other specialties by integrating imaging, navigation, and data management to improve surgical planning and intraoperative guidance. The company generates revenue through the sale, installation, and servicing of its hardware and software platforms to healthcare providers and research institutions.
- Electronic Health Records
- Patient Engagement & Telehealth
- IT Consulting & Implementation
- Revenue
- $550.0M
- Employees
- 2,200
- Founded
- 1989
- Headquarters
- Munich, Germany
What 16 Arbolus experts think of Brainlab
NPS scores for Brainlab feature a range from 1 to 10, with the majority between 7 and 10. Approximately 57% of feedback is positive (NPS ≥8). While positive sentiment dominates among users with over one year of implementation, there is a minority with low NPS—including periods of offboarding or uncertainty. Renewal intent is less clearly stated, but extended use (implementation >1 year) correlates with higher likelihood of renewal. Stickiness is driven by clinical integration and continued workflow use, though there are signs of churn in a small subset.Overall Customer Sentiment: Positive
Who reviewed Brainlab
- C-Suite 94% (15)
- Director 6% (1)
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Sentiment
-12 Net Promoter Score, from 16 scored reviews- Promoters 3
- Passives 8
- Detractors 5
Cumulative NPS by month
-3 over 5 months- Jan 10
- Mar 6
- Apr 7
- May 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from undecided customers
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