Businessolver
Businessolver is a benefits administration technology company that provides a cloud-based platform for employers, brokers, and carriers to manage employee benefits enrollment, eligibility, and ongoing administration. Its software and related services help mid-sized and large organizations streamline benefits operations, improve employee engagement with benefits, and ensure compliance with regulatory requirements. The company generates revenue through subscription fees for its SaaS platform and associated professional and support services.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,600
- Founded
- 1998
- Headquarters
- West Des Moines, United States of America
What 8 Arbolus experts think of Businessolver
NPS scores cluster in the 6–9 range, indicating moderate to strong satisfaction but with little evidence of extreme advocacy. Renewal intent is mixed: just one expert stated intent to renew, several were unsure, and one indicated non-renewal, reflecting heightened scrutiny. Most experts are at the MoreThan1Year implementation stage, demonstrating lifecycle maturity but potentially flagging evaluation or switching windows. Key themes include operational efficiency, scalable workflows, but also concerns on cost competitiveness, customization, and integration depth.Overall Customer Sentiment: Neutral-Positive
Who reviewed Businessolver
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Businessolver.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 5 months- Feb 7
- Apr 7
- May 7
- Jun 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Praised
- Positive Implementation and Support
- Reliable and Easy to Use
- Strong Workflow Automation
- AI-Driven Automation
Criticised
- Customization Limits
- Pricing Sensitivity
- Integration Challenges
- Competitive Displacement
What customers say
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 0% 1 answer
- 6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
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