Arbolus Intelligence

CAPA - Centre for Aviation

centreforaviation.com · Sydney, Australia

CAPA - Centre for Aviation is an aviation and travel industry intelligence provider that offers data, news, analysis, and events focused on airlines, airports, and related sectors worldwide. It monetizes through subscription-based access to its data and research platforms, consulting services, and industry conferences and summits for aviation and travel stakeholders.

Listed in
Revenue
$18.0M
Employees
120
Founded
1990
Headquarters
Sydney, Australia

What 10 Arbolus experts think of CAPA - Centre for Aviation

NPS scores vary from 4 to 10 with a mean above 7, indicating a moderately positive sentiment overall but with notable detractors. Renewal intent is mixed: some report clear intention to renew, others either plan to churn or are uncertain. The majority have used the platform for more than one year, suggesting established adoption but concerns around advanced customizations, integrations, and ongoing value. Key expert themes include reliable workflows and positive support offset by questions about scalability and fit for highly specific requirements.Overall Customer Sentiment: Neutral to Positive

Who reviewed CAPA - Centre for Aviation

Total customers 10 10 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 60% (6)
  • Director 30% (3)
  • Manager 10% (1)
Revenue Leader C-Suite NPS 7 Submitted Feb 2026
Executive C-Suite NPS 7 Submitted Feb 2026
Finance Generalist Director NPS 8 Not renewing Submitted Feb 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about CAPA - Centre for Aviation.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-10 Net Promoter Score, from 10 scored reviews
  • Promoters 1
  • Passives 7
  • Detractors 2

Praised

  • Vendor Roadmap and Platform Scalability
  • Expansion Across Teams and Use Cases
  • AI-Driven Platform Evolution
  • Workflow Automation and Efficiency

Criticised

  • Customization and Reporting Limitations
  • Manual Workarounds from Product Gaps
  • Switching Risk If Value Declines
  • AI Substitution and Competitive Platforms

What customers say

Workflow Automation and Efficiency
“Automating repetitive workflows and approvals has reduced turnaround time and minimized follow-ups.”
Positive Support and Implementation
“The implementation and support experience have been positive, which makes adoption easier.”
Reliability and Day-to-Day Value
“I would recommend the tool because it is reliable, easy to use, and delivers clear value in day-to-day operations.”

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 0% 2 answers
  • 8/10 Average score from customers who will renew
  • 4/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 10 + 0

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