CAS
CAS, a division of the American Chemical Society, provides scientific information solutions, databases, and analytics focused on chemistry and related sciences for corporations, academic institutions, and government organizations. It aggregates, curates, and structures scientific literature, patents, and chemical data, and monetizes through subscriptions and licensing to its databases and software tools such as SciFinder and STN. The company also offers custom data services and consulting to support research, IP, and innovation workflows.
- Knowledge Management & Collaboration
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $450.0M
- Employees
- 1,900
- Founded
- 1907
- Headquarters
- Columbus, United States of America
What 18 Arbolus experts think of CAS
NPS is skewed toward the 8–10 range, with 10/18 scores at or above 8. Renewal intent is mixed: 50% of those responding are unsure or unwilling to renew, mainly among high spend influencers. Stickiness is robust, with 78% of customers past the one-year implementation mark, indicating long-term engagement. Themes from quantitative data suggest value is recognized, but cost and strategic alignment remain under watch for big accounts.Overall Customer Sentiment: Positive
Who reviewed CAS
- C-Suite 61% (11)
- Director 28% (5)
- Manager 11% (2)
Employer names and spend open once the report publishes.
Tell us when the CAS report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
33 Net Promoter Score, from 18 scored reviews- Promoters 8
- Passives 8
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 9
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 20% 5 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use CAS
Do you use CAS at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of CAS have already contributed
Takes a few minutes. Your identity stays anonymous.