Celonis
Celonis provides process mining and execution management software that analyzes data from enterprise systems to identify inefficiencies, automate workflows, and improve business performance. Its cloud platform is used by large and mid-sized enterprises across industries to optimize processes such as order-to-cash, procure-to-pay, and supply chain operations. The company generates revenue primarily through SaaS subscriptions and related professional services.
- Business Intelligence & Dashboards
- Workflow Automation
- IT Consulting & Implementation
- Revenue
- $600.0M
- Employees
- 3,000
- Founded
- 2011
- Headquarters
- Munich, Germany
What 57 Arbolus experts think of Celonis
NPS scores for Celonis are predominantly strong, with most experts rating 8–10, indicating broad satisfaction, particularly in large manufacturing, pharma, and digital transformation settings. Renewal intent is positive among high spenders and major process owners, but some mid-market and lower spend participants express uncertainty due to pricing and potential overlap with internal tools. Stickiness is high where Celonis is embedded in process mining or ERP transformation programs. Key driver themes are robust process mining, integration strength, and tangible KPI impact, counterbalanced by cost and support expectations.Overall Customer Sentiment: Positive
Who reviewed Celonis
- C-Suite 58% (33)
- Director 22% (13)
- Manager 20% (11)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about Celonis.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 57 scored reviews- Promoters 23
- Passives 25
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 24 across 6 companies.
Praised
- Supports ERP Transformation Effectively
- End-to-End Process Visibility
- Process Mining Power and Integration
- Automated Process Optimization
Criticised
- Pricing and Mid-Market Fit
- High Cost and Learning Curve
- Value Depends on Data and Internal Resources
- SAP-Native Alternatives Reducing Need for Celonis
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 45% 20 answers
- 43% 7 answers
- 67% 6 answers
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Celonis customers
Report
More in Data & Analytics and ERP Software
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