CH AVIATION
ch-aviation is an aviation data and intelligence provider that offers detailed information on airlines, aircraft, fleets, lessors, airports, and schedules to industry professionals. The company serves airlines, lessors, airports, financial institutions, consultancies, and other aviation stakeholders through subscription-based online databases and analytics tools. Its revenue comes primarily from SaaS data subscriptions, custom data services, and enterprise licenses.
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 1998
- Headquarters
- Chur, Switzerland
What 25 Arbolus experts think of CH AVIATION
NPS scores show a wide distribution from 3 to 10, with the majority in the 6-10 range indicating moderate-to-high customer satisfaction. Renewal intent is confirmed for 29% of respondents, with another 35% not sure and 6% stating no renewal planned, highlighting some degree of churn risk. Stickiness is high for 70% with usage beyond one year, but a notable minority are in pilot or offboarding phases, which correlates with lower NPS and renewal uncertainty. The primary theme is that value and satisfaction increase with tenure, but price sensitivity and competitive alternatives influence sentiment.Overall Customer Sentiment: Neutral-to-Positive
Who reviewed CH AVIATION
- C-Suite 68% (17)
- Director 24% (6)
- Manager 8% (2)
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Sentiment
-4 Net Promoter Score, from 25 scored reviews- Promoters 8
- Passives 8
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- Jun 7
- Jul 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 11 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 44% 9 answers
- 50% 4 answers
- 8.8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by CH AVIATION customers
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