CGI
CGI is a global IT and business consulting services firm that provides systems integration, managed IT services, and business process outsourcing to clients in government and commercial sectors. The company designs, builds, and operates technology solutions such as ERP, cloud, cybersecurity, and industry-specific platforms, generating revenue through long-term service contracts and project-based engagements. It serves industries including financial services, government, healthcare, manufacturing, and utilities worldwide.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $10.0B
- Employees
- 90,000
- Founded
- 1976
- Headquarters
- Canada
What 32 Arbolus experts think of CGI
NPS scores skew high: over 60% of responses are 8-10, with only two low outliers at 3. Renewal intent is positive: most with known renewal data indicate YES, with only a small minority stating NO. Implementation stages show maturity: 70% in production/long-term use, a few in pilot or offboarding. High spenders report the highest satisfaction and likelihood to renew. Key themes point to value delivered over extended partnerships and robust platform stability.Overall Customer Sentiment: Positive
Who reviewed CGI
- C-Suite 68% (22)
- Director 19% (6)
- Manager 13% (4)
Employer names and spend open once the report publishes.
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Sentiment
18 Net Promoter Score, from 32 scored reviews- Promoters 12
- Passives 14
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 18 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 43% 14 answers
- 100% 4 answers
- 100% 2 answers
- 100% 1 answer
- 7.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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