CARFAX
CARFAX provides vehicle history information services that compile data on used cars and light trucks, including prior accidents, title issues, ownership history, and service records, to help consumers, dealerships, and automotive businesses make informed buying, selling, and servicing decisions. The company monetizes its data through subscription and report fees sold to dealers, auto auctions, lenders, insurers, and individual consumers via its website and integrated partner platforms.
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $550.0M
- Employees
- 1,500
- Founded
- 1984
- Headquarters
- Centreville, United States of America
What 18 Arbolus experts think of CARFAX
NPS scores are predominantly in the 8-10 range, with only two outliers below 7. Renewal intent is strongly positive among high and mid spenders, with minimal attrition risk. Implementation stage is mature, with most customers in the MoreThan1Year bracket, and only isolated uncertainties regarding continued engagement. Main quantitative themes are customer satisfaction, high adoption, and strong value realization.Overall Customer Sentiment: Positive
Who reviewed CARFAX
- C-Suite 71% (13)
- Director 12% (2)
- Manager 18% (3)
Employer names and spend open once the report publishes.
Tell us when the CARFAX report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
50 Net Promoter Score, from 18 scored reviews- Promoters 12
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 9
- Mar 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 4 answers
- 100% 2 answers
- 100% 2 answers
- 9.3/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
More in Data & Analytics and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use CARFAX
Do you use CARFAX at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of CARFAX have already contributed
Takes a few minutes. Your identity stays anonymous.