CAPITA PLC
Capita is a UK-based business process outsourcing and professional services company that provides customer management, IT and digital services, software, and back-office processing to public sector bodies and private enterprises across sectors such as government, financial services, utilities, and telecoms. It generates revenue through long-term outsourcing contracts, managed services, and technology-enabled solutions. The company focuses on modernising clients’ operations, improving customer experience, and delivering cost efficiencies at scale.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Business Process Management
- Revenue
- $3.6B
- Employees
- 43,000
- Founded
- 1984
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of CAPITA PLC
NPS scores trend neutral to positive, with a cluster at 7-9. No extreme promoters or detractors were reported. Most customers are in the long-term or mature implementation stage; however, among the top spenders, renewal intent is uncertain. No short-term disengagement is evident, but sentiment among high-value clients should be monitored as their future commitment remains unconfirmed.Overall Customer Sentiment: Neutral to Positive
Who reviewed CAPITA PLC
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 7.5/10 Average score from undecided customers
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