Catalent Pharma Solutions
Catalent Pharma Solutions is a global contract development and manufacturing organization (CDMO) that provides drug development, delivery technologies, clinical supply, and commercial manufacturing services for pharmaceutical, biotech, and consumer health companies. It helps clients formulate, scale, and produce small molecules, biologics, cell and gene therapies, and consumer health products across multiple dosage forms. The company generates revenue through long-term development and manufacturing contracts, clinical supply services, and related outsourced pharmaceutical services.
- Revenue
- $4.6B
- Employees
- 19,000
- Founded
- 2007
- Headquarters
- Somerset, United States of America
What 15 Arbolus experts think of Catalent Pharma Solutions
NPS distribution is strongly skewed positive, with four respondents giving 10, three giving 9, and most others scoring 7 or 8, for an average above 8.5. The vast majority report usage of more than one year, indicating high stickiness and long-term satisfaction. Where renewal intent is stated, responses are generally positive, although a minority express uncertainty or intent not to renew. The main sentiment themes are strong supplier satisfaction among large, established clients, and consistently high NPS scores regardless of role or region.Overall Customer Sentiment: Positive
Who reviewed Catalent Pharma Solutions
- C-Suite 53% (8)
- Director 33% (5)
- Manager 13% (2)
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Sentiment
40 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 9
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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