Celfocus
Celfocus is a technology consulting and systems integration company that designs, builds, and operates digital solutions for large enterprises, with a strong focus on telecommunications, financial services, and utilities. It provides services such as digital transformation consulting, custom software development, analytics, and managed solutions, typically working on large-scale BSS/OSS, customer experience, and automation programs. The company generates revenue through professional services, project-based implementations, and ongoing support and managed services contracts.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $180.0M
- Employees
- 1,200
- Founded
- 2000
- Headquarters
- Lisbon, Portugal
What 8 Arbolus experts think of Celfocus
NPS scores are concentrated in the 6-8 range across all experts, indicating moderate positive sentiment but not reaching promoter levels. 29% of experts reported a clear intent to renew, while 71% were not sure of their renewal plans. Stickiness is stronger among high spenders with more than one year of implementation, while other users remain in uncertain or pilot stages. The recurring themes are moderate satisfaction, cautious optimism for long-term adoption, and a distinct lack of detractor sentiment.Overall Customer Sentiment: Neutral
Who reviewed Celfocus
- C-Suite 75% (6)
- Director 25% (2)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jan 7
- Mar 7
- Jun 7
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 60% 5 answers
- 0% 2 answers
- 7.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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