Charles river labs
Charles River Laboratories is a global contract research organization that provides preclinical and clinical laboratory services, research models, and related support to pharmaceutical, biotechnology, and medical device companies, as well as academic and government institutions. The company helps clients discover, develop, and safely manufacture new drugs and therapies by offering in vivo and in vitro testing, safety assessment, biologics testing, and manufacturing support services. Revenue is generated through fee-for-service research, long-term development programs, and related laboratory products and services.
- Clinical Trial & Research Software
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 21,000
- Founded
- 1947
- Headquarters
- Wilmington Manor, United States of America
What 41 Arbolus experts think of Charles river labs
NPS scores are strongly positive, with 60% of responses in the 9–10 range, especially among high spenders and influencers. Renewal intent is robust: all major spenders and executive roles indicated 'Yes,' except very low spend or offboarding outliers. Stickiness is high, with 85% having more than 1 year of implementation and only isolated cases in pilot/offboarding phases. Key quantitative themes are sustained engagement, stable satisfaction among top spenders, and long-term customer retention.Overall Customer Sentiment: Positive
Who reviewed Charles river labs
- C-Suite 61% (25)
- Director 32% (13)
- Manager 7% (3)
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Sentiment
31 Net Promoter Score, from 41 scored reviews- Promoters 21
- Passives 12
- Detractors 8
Cumulative NPS by month
+0 over 3 months- Apr 8
- May 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 55% 11 answers
- 80% 5 answers
- 8.7/10 Average score from customers who will renew
- 8.8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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