CIBSE
CIBSE (Chartered Institution of Building Services Engineers) is a professional membership body that supports and accredits building services engineers through standards, guidance, training, and certification. It develops technical publications and best-practice guidelines, accredits educational programs, and provides professional registration and CPD for engineers and firms involved in the design, installation, operation, and maintenance of building systems. Revenue comes primarily from membership fees, publications, events, training, and certification services.
- IT Consulting & Implementation
- Revenue
- $30.0M
- Employees
- 250
- Founded
- 1976
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of CIBSE
NPS scores are consistently high, ranging from 7 to 10, with 100% of detailed responses yielding scores in the promoter or high passive range. Renewal intent is positive in all explicit responses (excluding one 'No'); high spenders generally mirror this trend. The majority, 83%, are in the 'MoreThan1Year' implementation stage, signaling strong stickiness. Key quantitative themes are long-term adoption, high satisfaction, and spending concentration among established public sector clients.Overall Customer Sentiment: Positive
Who reviewed CIBSE
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 3 months- May 9
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 9/10 Average score from customers not renewing
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