CitiusTech
CitiusTech is a healthcare technology and consulting company that provides software engineering, data and analytics, AI, and digital transformation services to payers, providers, medical technology, and life sciences organizations. It builds and modernizes healthcare platforms, interoperability solutions, and analytics products, and offers implementation and managed services around major healthcare IT systems. The company generates revenue through technology consulting, project-based development, and long-term managed services engagements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $650.0M
- Employees
- 9,000
- Founded
- 2005
- Headquarters
- Navi Mumbai, India
What 50 Arbolus experts think of CitiusTech
NPS scores are mainly in the 7–9 range, with a few detractors (NPS 4–6). 65% of experts have renewal intent; another 20% indicated uncertainty, and 15% signal risk of non-renewal. CitiusTech’s stickiness is underpinned by positive performance in healthcare expertise, reliable delivery, and platform integration; however, concerns remain around innovation pace, cost, and flexibility especially for global transformation programs. Feedback themes emphasize strong customer orientation, robust domain skills, and value, but highlight areas for improvement in contract flexibility and AI-led innovation.Overall Customer Sentiment: Positive
Who reviewed CitiusTech
- C-Suite 70% (35)
- Director 26% (13)
- Manager 4% (2)
Employer names and spend open in the full report, along with the other 47 customers.
Everything 50 customers told us about CitiusTech.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 50 scored reviews- Promoters 12
- Passives 34
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.
Praised
- Reliable Delivery and Execution
- Deep Healthcare Expertise
- Customer Orientation and Flexible Engagement
- Broader AI and Predictive Analytics Offerings
Criticised
- Cost Pressures from Competing AI Platforms
- Regulatory and Data Localization Demands
- Larger Consulting Ecosystems
- Limited Multi-Industry Scope
What customers say
Renewal intent
Plan to renew 51%Plan to renew, by seniority
- 48% 25 answers
- 58% 12 answers
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by CitiusTech customers
Report
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