Clariness
Clariness is a patient recruitment and retention company that helps pharmaceutical, biotech, and medical device sponsors accelerate clinical trials by finding, pre-screening, and engaging suitable participants through digital channels and proprietary patient communities. It operates globally, providing technology-enabled services including feasibility analysis, site support, and patient engagement campaigns, and generates revenue through contracted services with life sciences companies and CROs.
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2005
- Headquarters
- Hamburg-Nord, Germany
What 5 Arbolus experts think of Clariness
NPS scores range from 3 to 9, with the majority clustered at 5-7, indicating a generally neutral customer sentiment. Renewal intent is mixed: one reported No, one NotSure, and others unreported, suggesting uncertainty among major stakeholders. Stickiness is spread across pilot, less than 1 year, more than 1 year, and offboarding stages, highlighting diverse customer journey stages. Key themes from quantitative data are budget caution during pilots, hesitancy around renewals, and variable NPS by persona and industry.Overall Customer Sentiment: Neutral
Who reviewed Clariness
- C-Suite 20% (1)
- Director 80% (4)
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 1
- Detractors 3
Cumulative NPS by month
+0 over 3 months- Oct 6
- Jan 7
- Feb 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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