ClinChoice

clinchoice.com · Fort Washington, United States of America

ClinChoice is a global contract research organization that provides clinical development, pharmacovigilance, regulatory, and biometrics services to pharmaceutical, biotechnology, and medical device companies. It supports clients across the full drug and device development lifecycle, from early-phase studies through post-marketing safety and real-world evidence, generating revenue through outsourced project-based and functional service engagements. The company operates delivery centers in multiple regions to offer cost-effective, scalable clinical operations and safety monitoring services.

  • IT Consulting & Implementation
Revenue
$350.0M
Employees
3,500
Founded
1995
Headquarters
Fort Washington, United States of America

What 6 Arbolus experts think of ClinChoice

NPS scores are concentrated in the 5–8 range, indicating moderately positive but not enthusiastic sentiment. Renewal intent is characterized by high uncertainty, with both influencers and users consistently selecting 'Not Sure.' Implementation stages reveal that 50% of respondents are long-term users ('MoreThan1Year'), while the remainder are in pilot or unspecified phases. Key themes inferred are moderate satisfaction but a lack of strong advocacy or renewal certainty.Overall Customer Sentiment: Neutral

Who reviewed ClinChoice

Total customers 6 5 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 33% (2)
  • Director 50% (3)
  • Manager 17% (1)
Other Leader Director NPS 5 Undecided
Not specified Director NPS 5
Operations Leader Manager NPS 8

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Sentiment

-50 Net Promoter Score, from 6 scored reviews
  • Promoters 0
  • Passives 3
  • Detractors 3

Cumulative NPS by month

+1 over 3 months
  • Jun 5
  • Jan 7
  • Apr 6

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 0% 1 answer
  • 5.5/10 Average score from undecided customers

For people who use ClinChoice

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