CMIC
CMIC is a Japan-based contract research organization (CRO) and contract development and manufacturing organization (CDMO) that provides clinical trial management, drug development, manufacturing, and related consulting services to pharmaceutical, biotech, and medical device companies. The company supports clients across the drug lifecycle, including preclinical and clinical development, regulatory submissions, and commercial manufacturing. CMIC generates revenue through fee-for-service contracts and long-term outsourcing agreements for R&D and manufacturing services.
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 7,000
- Founded
- 1992
- Headquarters
- Tokyo, Japan
What 23 Arbolus experts think of CMIC
NPS scores are predominantly in the 7–10 range, with multiple 9s and two 10s among Users and Influencers, indicating generally strong satisfaction among core customers. Renewal intent is high, especially for enterprise and high-spend accounts, though mixed for smaller deployments or recent implementations (notably, one No and two Not Sure responses). Stickiness is validated by a significant majority (>80%) reporting deployments of over one year. Key expert feedback centers on robust financial controls, strong database architecture, and financial integration, with negative themes including a steep learning curve, legacy UI, and challenging integration overhead.Overall Customer Sentiment: Positive
Who reviewed CMIC
- C-Suite 60% (14)
- Director 35% (8)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about CMIC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 9
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 7
- May 7
- Jun 7
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 17 across 3 companies.
Praised
- Construction-Driven Financial Controls
- Enterprise-Scale Integration
- Unified ERP Platform
- Predictive Analytics
Criticised
- High Administrative Overhead
- Customization Complexity
- Steep Learning Curve
- Integration Burden
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 100% 3 answers
- 80% 5 answers
- 0% 1 answer
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by CMIC customers
Report
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