Compass Group
Compass Group is a global contract foodservice and support services company that provides catering, vending, and facilities management to clients in sectors such as business and industry, education, healthcare, sports and leisure, and defense. It designs, operates, and manages on-site dining and related support services for corporate campuses, schools, hospitals, and public venues, generating revenue through long-term service contracts and concessions. The company also offers ancillary services including cleaning, maintenance, and hospitality support across its client sites.
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $36.0B
- Employees
- 520,000
- Founded
- 1941
- Headquarters
- Chertsey, United Kingdom
What 10 Arbolus experts think of Compass Group
NPS scores are broadly distributed, with three responses at 9-10 (promoters), three in the 6-8 range (passives), and two at 4 or below (detractors). Renewal intent is high among promoters and high spenders, and neutral to negative for detractors with low spend or offboarding status. Stickiness is reflected by a majority citing implementation of more than one year. The dominant sentiment is positive, but isolated low NPS and non-renewal responses highlight the presence of minor dissatisfaction.Positive
Who reviewed Compass Group
- C-Suite 60% (6)
- Director 10% (1)
- Manager 30% (3)
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 3
- Detractors 3
Cumulative NPS by month
-3 over 6 months- Feb 10
- Mar 10
- May 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 100% 2 answers
- 9.7/10 Average score from customers who will renew
- 1/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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