Arbolus Intelligence

Concentra Inc.

concentra.com · Addison, United States of America

Concentra Inc. is a U.S.-based healthcare services company that operates occupational health, urgent care, physical therapy, and related wellness clinics for employers and their employees. It generates revenue by providing work-related injury care, physical exams, therapy, drug testing, and other employer health services through a nationwide network of medical centers and onsite clinics. The company primarily serves businesses seeking to manage workforce health, safety, and regulatory compliance.

Listed in
Revenue
$1.7B
Employees
12,000
Founded
1979
Headquarters
Addison, United States of America

What 51 Arbolus experts think of Concentra Inc.

Concentra’s NPS distribution is bimodal: Promoters (8-10) make up roughly 46%, with Detractors (0-6) near 23% and Passives (7) approximately 31%. Renewal intent is mixed, with a third of influencers undecided but high-spending customers showing modest renewal confidence. Stickiness is high, as most implementations are entrenched (>1 year). Key feedback themes underscore reliable core services, workflow efficiency, and the need for improvement in analytics and integration. Some customers cite offboarding or switching risk should advanced features lag. Overall Customer Sentiment: Positive

Who reviewed Concentra Inc.

Total customers 51 47 current · 4 former
Reviews growth +51 in six months
Seniority of respondents
  • C-Suite 52% (27)
  • Director 30% (15)
  • Manager 18% (9)
Operations Manager C-Suite NPS 4 Submitted Jun 2026
Operations Leader C-Suite NPS 9 Will renew Submitted Sep 2026
Operations Partner Manager NPS 9 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 48 customers.

Everything 51 customers told us about Concentra Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

17 Net Promoter Score, from 51 scored reviews
  • Promoters 19
  • Passives 22
  • Detractors 10

Cumulative NPS by month

-1 over 4 months
  • Jun 8
  • Aug 8
  • Sep 7
  • Oct 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 17 across 1 companies.

Praised

  • Efficient Return-to-Work Management
  • Consistent Occupational Health Support
  • Regulatory Compliance and Risk Reduction
  • Broader Integrations

Criticised

  • Limited Analytics and Reporting
  • Integration Gaps
  • Inconsistent Service Across Locations
  • AI Not a Full Substitute

What customers say

Efficient Return-to-Work Management
“With Concentra, we coordinate medical care and HR processes so employees return to work faster and we minimize operational disruption.”
Consistent Occupational Health Support
“I rely on Concentra for post-incident testing, physical exams, injury care, and return-to-work evaluations, which streamlines processes and ensures consistency for our business.”
Regulatory Compliance and Risk Reduction
“Their services directly support our compliance priorities, helping us maintain a safe workforce and reduce risk by ensuring employees are fit to work.”

Renewal intent

Plan to renew 55%
  • Will renew 12
  • Undecided 7
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 45% 11 answers
  • Director 50% 8 answers
  • Manager 100% 3 answers
  • 8.3/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 5.3/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 51 + 1

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