Conduent
Conduent is a business process services and technology company that provides transaction processing, customer experience management, and digital workflow solutions for government agencies and commercial enterprises. It operates large-scale platforms for areas such as transportation tolling and transit, government benefits and payments, healthcare administration, and customer care, generating revenue through multi‑year outsourcing contracts and technology-enabled service fees.
- Business Process Management
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $3.8B
- Employees
- 60,000
- Founded
- 2017
- Headquarters
- Florham Park, United States of America
What 18 Arbolus experts think of Conduent
NPS scores are concentrated in the 7-10 range, with 31% of respondents rating NPS as 8 or greater. Renewal intent is positive among high spend segments, while the not sure segment (notably among Influencers) points to opportunities for engagement. Stickiness is strong, as 81% of users are in the 'more than one year' implementation stage. Sentiment is primarily positive, with sustained adoption driving favorable perceptions, especially for those with high annual spend.Overall Customer Sentiment: Positive
Who reviewed Conduent
- C-Suite 59% (11)
- Director 29% (5)
- Manager 12% (2)
Employer names and spend open once the report publishes.
Tell us when the Conduent report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
11 Net Promoter Score, from 18 scored reviews- Promoters 4
- Passives 12
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 0% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Top alternatives
Most weighed by Conduent customers
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Conduent
Do you use Conduent at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of Conduent have already contributed
Takes a few minutes. Your identity stays anonymous.