Colliers-International

colliers.com · Toronto, Canada

Colliers International is a global commercial real estate services and investment management firm that advises occupiers, owners, and investors on buying, selling, leasing, managing, and valuing properties across asset classes. The company generates revenue through brokerage commissions, property and project management fees, valuation and advisory services, and performance and management fees from its investment management business. It serves corporate, institutional, and private clients worldwide through a network of owned operations and affiliated offices.

  • IT Consulting & Implementation
Revenue
$4.6B
Employees
19,000
Founded
1976
Headquarters
Toronto, Canada

What 13 Arbolus experts think of Colliers-International

NPS scores are concentrated in the 7-9 range, with one outlier at 5, indicating overall moderate satisfaction. Renewal intent data is limited but shows high intent among high spenders, while one Influencer specified a negative renewal intent despite moderate NPS. Stickiness is diversified, with the majority in early (LessThan1Year) or mature (MoreThan1Year) stages, plus some in pilot and uncertain stages. Key themes include a positive correlation between higher spend and renewal intent, and neutral sentiment where spend and engagement are uncertain.Overall Customer Sentiment: Positive

Who reviewed Colliers-International

Total customers 13 10 current · 3 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 83% (11)
  • Director 17% (2)
Not specified Director NPS 8
Operations Leader C-Suite NPS 7
Operations Executive C-Suite NPS 9

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Sentiment

0 Net Promoter Score, from 13 scored reviews
  • Promoters 3
  • Passives 7
  • Detractors 3

Cumulative NPS by month

-1 over 5 months
  • Feb 8
  • Mar 8
  • May 8
  • Aug 8
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • 8.5/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers

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