CLA

claconnect.com · Minneapolis, United States of America

CLA (CliftonLarsonAllen LLP) is a professional services firm that provides audit, tax, accounting, outsourcing, wealth advisory, and consulting services to privately held businesses, nonprofits, government entities, and individuals. The firm generates revenue through recurring professional service engagements, including compliance work, advisory projects, and outsourced finance and accounting functions. It serves clients across industries such as manufacturing, construction, healthcare, financial institutions, and professional services primarily in the United States.

  • Accounting & Bookkeeping Software
  • IT Consulting & Implementation
Revenue
$2.0B
Employees
9,000
Founded
2012
Headquarters
Minneapolis, United States of America

What 18 Arbolus experts think of CLA

NPS scores range from 6 to 10, with over 50% of respondents rating 8 or above, indicating a moderate to strong overall sentiment. Renewal intent is positive among long-term, high-value customers and influencers, whereas pilot-stage and low-spend segments are more tentative, with several indicating 'Not Sure'. Stickiness is strongest among those with 'MoreThan1Year' implementation, while pilot and offboarding stages report lower sentiment and weaker renewal signals. Key themes emerging are stable satisfaction among established users and differentiated sentiment by spend and role.Overall Customer Sentiment: Positive

Who reviewed CLA

Total customers 18 18 current · 0 former
Reviews growth +18 in six months
Seniority of respondents
  • C-Suite 67% (12)
  • Director 28% (5)
  • Manager 6% (1)
Executive C-Suite NPS 8
Revenue Leader C-Suite NPS 9
Engineering Executive C-Suite NPS 6

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Sentiment

27 Net Promoter Score, from 18 scored reviews
  • Promoters 7
  • Passives 9
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 4
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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