Ciox Health
Ciox Health is a health information management and clinical data exchange company that helps healthcare providers, health plans, and life sciences organizations access, manage, and share medical records and clinical data. It offers technology-enabled services and platforms for release of information, risk adjustment, quality reporting, and real-world data acquisition. The company generates revenue through service contracts and data solutions sold to hospitals, physician groups, insurers, and pharmaceutical and research organizations.
- Electronic Health Records
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 7,000
- Founded
- 1976
- Headquarters
- Alpharetta, United States of America
What 7 Arbolus experts think of Ciox Health
The NPS scores in the dataset range from 3 to 9, with a distribution skewed toward moderate satisfaction (NPS 7 to 9), but there are also low outliers. Renewal intent is notably uncertain, as 71% respondents indicated 'Not Sure,' while explicit renewal confirmation is rare (14%). Implementation stage data reflects both recent and established customers, with a notable case in offboarding coinciding with a low NPS. The dominant theme emerging from the quantitative data is mixed engagement quality and uncertain customer loyalty, particularly among long-term users and high spenders.Overall Customer Sentiment: Neutral
Who reviewed Ciox Health
- C-Suite 86% (6)
- Manager 14% (1)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Dec 8
- Jan 7
- Jun 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 4 answers
- 0% 1 answer
- 7/10 Average score from undecided customers
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