Circuit Clinical
Circuit Clinical is a clinical research organization that partners with healthcare providers to bring clinical trials into community practices, using a technology platform and site network to match patients with studies and support sponsors and CROs. It generates revenue by providing trial site services, patient recruitment, and technology-enabled study execution for pharmaceutical and biotech companies. The company also offers tools to improve patient engagement and trial awareness at the point of care.
- Clinical Trial & Research Software
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2015
- Headquarters
- Buffalo, United States of America
What 12 Arbolus experts think of Circuit Clinical
NPS distribution is weighted towards positive with majority scores between 7 and 9; however, there is a minority with significantly negative sentiment (NPS = 1), corresponding to stakeholders in the offboarding implementation stage. Renewal intent is generally positive or undecided, with most declared renewals from Influencers in high spend brackets and longer adoption stages.Overall, stickiness increases with time on platform and investment, but some pilot/less-than-1-year accounts show risk of non-renewal. Key themes include early positive adoption, tempered by isolated offboarding or dissatisfaction cases.Overall Customer Sentiment: Positive
Who reviewed Circuit Clinical
- C-Suite 33% (4)
- Director 67% (8)
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Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 5
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 33% 3 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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