Charles river
Charles River Laboratories is a global contract research organization that provides preclinical and clinical laboratory services, research models, and related support to pharmaceutical, biotechnology, and medical device companies, as well as academic and government institutions. The company helps clients discover, develop, and safely manufacture new drugs and therapies by offering in vivo and in vitro testing, safety assessment, biologics testing, and manufacturing support services. It generates revenue through fee-for-service research, laboratory services, and the sale of research models and related products.
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 21,000
- Founded
- 1947
- Headquarters
- Wilmington Manor, United States of America
What 38 Arbolus experts think of Charles river
NPS scores are predominantly positive with a concentration in the 8–10 range, but a minority of detractors brought the mean down. Renewal intent is mixed—several large accounts are unsure or plan not to renew, reflecting concerns around evolving regulatory alternatives and budget reevaluations. Most users are in the mature implementation stage (>12 months), indicating deep product adoption and high workflow integration. Experts repeatedly cite Charles River’s strong scientific staff, regulatory compliance, and lab infrastructure as key assets, but also acknowledge ongoing market shifts towards alternatives like NAMs.Overall Customer Sentiment: Positive
Who reviewed Charles river
- C-Suite 68% (26)
- Director 24% (9)
- Manager 8% (3)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about Charles river.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 38 scored reviews- Promoters 16
- Passives 16
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.
Praised
- Regulatory Collaboration
- Adoption of New Approach Methodologies
- Workflow Digitalization
- Workflow Acceleration
Criticised
- Manual Labor Dependence
- Technology Displacement Threat
- Regulatory Shift Risk
- Regulatory Disruption Risk
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 32% 22 answers
- 40% 5 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Charles river customers
Report
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