Certified Laboratories, Inc.
Certified Laboratories, Inc. is a third‑party food and beverage testing and analytical services provider that offers microbiological, chemical, nutritional, and environmental testing to food manufacturers, processors, and related industries. The company generates revenue by performing contract laboratory testing, quality assurance, and regulatory compliance services on a fee‑for‑service basis. It supports clients with routine testing, R&D support, and certification programs to help meet safety and labeling standards.
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 1926
- Headquarters
- Melville, United States of America
What 17 Arbolus experts think of Certified Laboratories, Inc.
NPS scores are distributed from 5 to 10, with the majority of respondents assigning scores of 8 or higher. Renewal intent is explicitly positive among high and mid spenders, with one recorded negative intent from an influencer with NPS 6. Implementation stages trend toward mature (more than one year) for most customers, with only isolated instances of 'Not Sure' or 'Pilot'. Quantitatively, sentiment is generally favorable, backed by strong NPS and renewal intent from Influencers and Users in core industries.Overall Customer Sentiment: Positive
Who reviewed Certified Laboratories, Inc.
- C-Suite 59% (10)
- Director 35% (6)
- Manager 6% (1)
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Sentiment
17 Net Promoter Score, from 17 scored reviews- Promoters 6
- Passives 8
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Jan 8
- Feb 8
- Apr 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 17 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
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