Arbolus Intelligence

CBRE

cbre.com · Dallas, United States of America

CBRE is a global commercial real estate services and investment firm that provides advisory, brokerage, property and facilities management, project management, and investment management services to occupiers, investors, and developers of real estate. The company generates revenue through transaction fees, management and outsourcing contracts, and investment management and development services across office, industrial, retail, multifamily, and specialty property types.

  • IT Consulting & Implementation
Listed in
Revenue
$32.0B
Employees
130,000
Founded
1906
Headquarters
Dallas, United States of America

What 63 Arbolus experts think of CBRE

CBRE's NPS distribution is clustered toward high scores, with a significant majority reporting NPS of 8-10 and very few detractors. Renewal intent is strong, especially among high spenders and influencers. Stickiness is high, with most customers reporting active use for more than 1 year. Key positive themes are reliability, technical strength, and compliance management; weaknesses are related to cost and inconsistent technological integration. Overall Customer Sentiment: Positive

Who reviewed CBRE

Total customers 63 55 current · 8 former
Reviews growth +32 in six months
Seniority of respondents
  • C-Suite 66% (42)
  • Director 26% (16)
  • Manager 8% (5)
Product Leader Director NPS 8 Submitted Jul 2026
Operations Manager Director NPS 9 Will renew Submitted Jul 2024
Operations Manager Manager NPS 10 Will renew Submitted Jan 2026

Employer names and spend open in the full report, along with the other 60 customers.

Everything 63 customers told us about CBRE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

26 Net Promoter Score, from 63 scored reviews
  • Promoters 28
  • Passives 24
  • Detractors 11

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.

Praised

  • Greater Automation Across FM Workflows
  • AI-Driven Predictive Maintenance
  • Technology-Enabled Service Delivery
  • Comprehensive Service Offering

Criticised

  • Limited Automation and Integration
  • Variable Service Quality
  • Process Complexity
  • Service Consistency Risk

What customers say

Comprehensive Service Offering
“CBRE's ability to provide integrated facilities and workplace services, operational reliability, and technology-enabled delivery adds value to complex organizations.”
Nationwide Coverage and Resource Scale
“CBRE's large-scale resource network lets us access specialist engineering support and compliance across multiple sites, which is especially valuable for complex buildings.”
Technical Expertise and Compliance Management
“I would recommend CBRE to peers requiring a facilities management partner that combines engineering knowledge, project delivery, and compliance management for large property portfolios.”

Renewal intent

Plan to renew 54%
  • Will renew 13
  • Undecided 9
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 14 answers
  • Director 63% 8 answers
  • Manager 100% 1 answer
  • Not specified 0% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 8.4/10 Average score from undecided customers
  • 8.5/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 63 + 6

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