ConnectiveRx

connectiverx.com · Pittsburgh, United States of America

ConnectiveRx is a technology-enabled specialty pharmaceutical services company that helps biopharmaceutical manufacturers improve patient access, affordability, and adherence to prescription therapies. It provides hub services, copay and affordability programs, prior authorization support, and patient support solutions delivered through a network of pharmacies, providers, and payers. The company generates revenue through service contracts and program fees from drug manufacturers and life sciences clients.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Revenue
$450.0M
Employees
1,500
Founded
2016
Headquarters
Pittsburgh, United States of America

What 23 Arbolus experts think of ConnectiveRx

NPS distribution is positive overall, with 8-10 being the most frequent scores and a weighted average in the strong/very good range. Three records of NPS 6 or below (including one NPS 1 case during offboarding) represent minority churn or dissatisfaction, primarily in lower spending or pilot segments. Renewal intent skews positive among major accounts, especially for high-spend Influencers, but several "Not Sure" and "No" responses are recorded among mid and low spenders. Stickiness is high, with over 90% of experts in the "MoreThan1Year" implementation stage, suggesting entrenched deployments.Overall Customer Sentiment: Positive

Who reviewed ConnectiveRx

Total customers 23 21 current · 2 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 73% (17)
  • Director 27% (6)
Strategy Leader C-Suite NPS 8 Undecided
Revenue Leader C-Suite NPS 8 Not renewing
Marketing Leader Director NPS 10

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Sentiment

13 Net Promoter Score, from 23 scored reviews
  • Promoters 8
  • Passives 10
  • Detractors 5

Cumulative NPS by month

+1 over 6 months
  • Feb 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 44%
  • Will renew 4
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 6 answers
  • Director 0% 2 answers
  • Not specified 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 6.7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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