Crosby-Brownlie
Crosby-Brownlie is a mechanical and HVAC contractor that provides design-build, installation, and maintenance services for commercial, industrial, and institutional facilities. The company delivers heating, ventilation, air conditioning, plumbing, and process piping projects, generating revenue through project-based contracting and ongoing service agreements. It primarily serves customers in the Northeastern United States across sectors such as education, healthcare, manufacturing, and commercial real estate.
- Field Service Management
- Construction Project Management
- Revenue
- $35.0M
- Employees
- 150
- Founded
- 1947
- Headquarters
- Rochester, United States of America
What 8 Arbolus experts think of Crosby-Brownlie
NPS distribution is heavily skewed towards high scores: 25% gave a NPS of 10, 25% a NPS of 9, 25% a NPS of 8, and only 12.5% scored a 5. Renewal intent is high, with all disclosed intent linked to positive scores and higher spend tiers. 75% of users are in >1 year implementation, indicating strong product stickiness. The isolated detractor does not appear to impact intent or broader sentiment. Overall Customer Sentiment: Positive
Who reviewed Crosby-Brownlie
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
Employer names and spend open once the report publishes.
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
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