Crowe
Crowe is a public accounting, consulting, and technology firm that provides audit, tax, advisory, risk, and performance services to mid-sized and large enterprises, with particular strength in financial services, manufacturing, healthcare, and the public sector. The firm generates revenue through professional services engagements and technology-enabled solutions focused on areas such as risk, compliance, finance, and digital transformation. It operates globally with member firms and affiliates under the Crowe brand.
- IT Consulting & Implementation
- Cybersecurity Services
- Digital & Marketing Agency Services
- Revenue
- $1.2B
- Employees
- 8,000
- Founded
- 1942
- Headquarters
- Chicago Loop, United States of America
What 36 Arbolus experts think of Crowe
NPS scores for Crowe are predominantly positive, with 60% of responses at 8 or higher. Renewal intent is strong among high and mid-spending clients, particularly within banking and healthcare sectors, while a minority expressed uncertainty or intent not to renew, often linked to pilot-phase implementations. Most users report Crowe being tightly integrated in their financial processes (stickiness), with positive feedback highlighting responsiveness, value for spend, and strong domain knowledge. However, there is a notable trend where very large organizations or those outgrowing the mid-market express openness to switching to Big Four alternatives.Overall Customer Sentiment: Positive
Who reviewed Crowe
- C-Suite 89% (32)
- Director 8% (3)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about Crowe.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 36 scored reviews- Promoters 17
- Passives 15
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.
Praised
- Deepening Client Engagements
- Expansion Through Positive References
- Growth in Cybersecurity Services
- Specialist Support for Midsize Banks
Criticised
- Limited Suitability for Large-Scale Enterprises
- Reputation Limitations for High-Profile Projects
- No Major Service Gaps—Price-Only Switching Risk
- Upmarket Migration to Big Four Firms
What customers say
Renewal intent
Plan to renew 81%Plan to renew, by seniority
- 87% 23 answers
- 67% 3 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 9.5/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Crowe customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use Crowe
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