BDO
BDO is a global network of public accounting, tax, and advisory firms that provides audit, assurance, tax, consulting, and financial advisory services to middle-market and large enterprises across a wide range of industries. Member firms operate independently under the BDO brand and generate revenue through professional services engagements, including compliance, transaction support, risk advisory, and business consulting. The U.S. firm, BDO USA, is one of the largest accounting and advisory firms serving clients nationwide and internationally through the BDO network.
- Accounting & Bookkeeping Software
- IT Consulting & Implementation
- Revenue
- $12.0B
- Employees
- 115,000
- Founded
- 1963
- Headquarters
- Chicago Loop, United States of America
What 68 Arbolus experts think of BDO
NPS is predominantly 7-10, with most respondents reporting positive or very positive experiences across advisory, audit, and compliance. Renewal intent signals are strong, especially in larger, more complex organizations, while smaller project-based clients are more variable and sometimes cautious. Stickiness is high for established engagements (>1 year). Main feedback themes include expertise, service quality, and affordability vs. Big Four. Cons include digital maturity, team turnover, and responsiveness during peak demand periods.Overall Customer Sentiment: Positive
Who reviewed BDO
- C-Suite 83% (56)
- Director 17% (12)
Employer names and spend open in the full report, along with the other 65 customers.
Everything 68 customers told us about BDO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
2 Net Promoter Score, from 68 scored reviews- Promoters 18
- Passives 34
- Detractors 16
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 7
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 11 across 4 companies.
Praised
- Invest in Digital Automation
- Expand Business Analyst Support
- Enhance Team Stability
- Cost Advantage Relative to Big Four
Criticised
- Team Turnover and Continuity Issues
- Responsiveness in Peak Periods
- Limited Digital and Automation Capabilities
- Risk of Higher Pricing Surprises
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 59% 39 answers
- 78% 9 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by BDO customers
Report
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use BDO
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