Crown Commercial Service
Crown Commercial Service (CCS) is an executive agency of the UK Cabinet Office that helps public sector organisations procure common goods and services more efficiently through framework agreements, commercial advice, and centralized buying. It aggregates demand across central government and the wider public sector, manages supplier relationships, and runs competitive procurement processes in line with UK public procurement regulations. CCS is publicly funded and generates income through commercial arrangements and fees associated with its procurement services.
- Procurement & Sourcing
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $3.5B
- Employees
- 1,200
- Founded
- 2014
- Headquarters
- Liverpool, United Kingdom
What 8 Arbolus experts think of Crown Commercial Service
NPS scores are distributed across the spectrum, ranging from 10 (high promoter) to 2 (detractor), with half of respondents scoring 7 or higher and strong positive sentiment coinciding with long-term adoption (>1 year). Renewal intent is positive in 50% of responses, while 25% report uncertainty about future renewal, often correlating with shorter implementation duration or current pilot phases. Stickiness is highest among customers reporting use of the solution for more than one year. Key patterns include sentiment variability depending on implementation maturity and organisational context.Overall Customer Sentiment: Neutral
Who reviewed Crown Commercial Service
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
+1 over 4 months- Oct 5
- Mar 6
- Apr 6
- May 6
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 16 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 33% 3 answers
- 100% 2 answers
- 6/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
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