Dains Accountants
Dains Accountants is a UK-based accountancy and business advisory firm providing audit, tax, corporate finance, and outsourced accounting services to owner-managed businesses, SMEs, and larger corporates. The firm also offers specialist advisory support including VAT, employment services, and business recovery. It generates revenue through recurring professional service fees and project-based advisory engagements.
- Accounting & Bookkeeping Software
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 1926
- Headquarters
- Birmingham, United Kingdom
What 12 Arbolus experts think of Dains Accountants
NPS scores skew positively, with most ratings between 8–10 and only one notable score at 6. 75% of clients express clear intent to renew, while 25% remain undecided, often due to high spend or implementation in pilot phase. Nearly all experts reported more than a year of use, reflecting established relationships and high stickiness. Positive themes include Dains' expertise, quality outputs, and partner-led service. Concerns center on pricing, occasional service delays (often attributed to external or jurisdictional factors), and fit for technology-driven organizations. Overall Customer Sentiment: Positive
Who reviewed Dains Accountants
- C-Suite 83% (10)
- Director 8% (1)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about Dains Accountants.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 12 scored reviews- Promoters 6
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Nov 9
- Dec 8
- Mar 8
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Praised
- Continued Personalized Service
- Scaling Advisory for Growth
- Potential for AI Integration
- Efficient EIS Process Delivery
Criticised
- Switching Due to Price or Quality
- Loss of Expertise or Relationship
- AI and Automation Substitution Risks
- Slightly Higher Fees for Some Services
What customers say
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 78% 9 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by Dains Accountants customers
Report
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