Dalcour Maclaren
Dalcour Maclaren is a UK-based consultancy that provides land and environmental services to utilities, infrastructure, and energy companies, including land referencing, land acquisition, compensation, planning, and environmental assessment. It supports major infrastructure projects across sectors such as water, power, transport, and telecoms, advising clients on securing land rights, stakeholder engagement, and regulatory compliance. The firm generates revenue through professional consulting and project-based service fees.
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2003
- Headquarters
- Bicester, United Kingdom
What 14 Arbolus experts think of Dalcour Maclaren
NPS scores are predominantly high with over 60% of responses in the Promoter (NPS 9-10) range and the remainder moderately positive (NPS 6–8), indicating strong client loyalty. Renewal intent is generally positive, with the majority of high spenders signaling continued engagement, though a small minority remain unsure or indicate possible churn based on specific contextual factors (e.g., project need, cost efficiency). Stickiness is high as most clients have used Dalcour Maclaren for over a year and cite significant switching friction due to supplier familiarity, service breadth, and integration. Expert feedback consistently emphasizes excellent customer service, breadth of offering, and project delivery reliability. Cost and local expertise are occasional friction points.Overall Customer Sentiment: Positive
Who reviewed Dalcour Maclaren
- C-Suite 38% (5)
- Director 54% (8)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Dalcour Maclaren.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 7
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Feb 9
- Mar 8
- Apr 8
- May 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Expansion of Specialist Expertise
- AI and Automation
- Technology Integration
- Reputation and Sector Experience
Criticised
- Pricing Sensitivity
- High Cost on Small Projects
- Local Area Knowledge
- Competing on Local Experience
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 100% 4 answers
- 20% 5 answers
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Dalcour Maclaren customers
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