Fusion 21
Fusion21 is a UK-based social enterprise that provides procurement frameworks and related services for public sector and social housing organisations, helping them source construction, property, and related services compliantly while delivering social value outcomes. It generates revenue through membership fees and fees or rebates associated with the use of its procurement frameworks and support services.
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2002
- Headquarters
- Liverpool, United Kingdom
What 9 Arbolus experts think of Fusion 21
NPS scores are concentrated in the 6–9 range, with 62.5% of experts assigning a score of 8 or higher, indicating moderate to strong satisfaction. Renewal intent data is mixed: 25% indicate definite renewal, 50% are unsure, and 12.5% do not intend to renew. Stickiness is moderately high, with 62.5% reporting engagement of more than one year and 12.5% at the pilot stage. Main themes include high satisfaction among high spenders, but uncertainty among lower or unspecified spend segments.Overall Customer Sentiment: Positive
Who reviewed Fusion 21
- C-Suite 67% (6)
- Director 33% (3)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 6 answers
- 33% 3 answers
- 8.7/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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