Arbolus Intelligence

Gartner, Inc.

gartner.com · Stamford, United States of America

Gartner, Inc. is a global research and advisory firm that provides insights, data, and tools to executives and their teams across IT, finance, HR, supply chain, and other corporate functions. The company generates revenue primarily through subscription-based research and advisory services, consulting engagements, and conferences and events. Its clients include large enterprises, government agencies, and technology providers seeking guidance on technology trends, vendor selection, and business strategy.

  • Business Intelligence & Dashboards
  • IT Consulting & Implementation
Listed in
Revenue
$5.9B
Employees
20,000
Founded
1979
Headquarters
Stamford, United States of America

What 65 Arbolus experts think of Gartner, Inc.

NPS scores are notably high: over 50% are 9 or 10 (“Promoters”), with the majority of remaining scores distributed between 7 and 8. Renewal intent is positive, especially among influencers and high spenders, who consistently express intent to renew. Most customers are in the "More than 1 year" implementation stage, indicating long-term adoption and satisfaction. Key themes from expert feedback include strong reliability, scalability, effective support, and tangible workflow benefits; caution or hesitation typically centers on integrations and high customization needs.Overall Customer Sentiment: Positive

Who reviewed Gartner, Inc.

Total customers 65 63 current · 2 former
Reviews growth +65 in six months
Seniority of respondents
  • C-Suite 69% (45)
  • Director 28% (18)
  • Manager 3% (2)
Revenue Generalist C-Suite NPS 8 Will renew Submitted Jun 2026
Strategy Leader C-Suite NPS 8 Submitted Jul 2026
Other Generalist C-Suite NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 62 customers.

Everything 65 customers told us about Gartner, Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

38 Net Promoter Score, from 65 scored reviews
  • Promoters 31
  • Passives 28
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.

Praised

  • Positive Implementation and Support
  • Operational Efficiency and Scalability
  • Reliability and Day-to-Day Value
  • AI-Powered Alternatives Potential

Criticised

  • Pricing and Transition Risks
  • AI as Disruptor
  • Competing Solutions with Improved Usability
  • Cost Sensitivity and Niche Requirements

What customers say

Positive Implementation and Support
“The implementation and support experience have been positive, making adoption easier while supporting teams at scale.”
Operational Efficiency and Scalability
“It brings consistency, speed, and visibility to processes that would otherwise need significant manual effort, supporting key priorities like operational efficiency and scalable execution.”
Reliability and Day-to-Day Value
“I would recommend the tool because it is reliable, easy to use, and delivers clear value in daily operations.”

Renewal intent

Plan to renew 81%
  • Will renew 17
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 10 answers
  • Director 64% 11 answers
  • 8.6/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 65 + 3

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